FAQ

Where do you ship to?


We ship many countries including USA, Canada, Europe and Gulf Region. If your location is not automatically served in the checkout please contact us at info@intention.ist and we might be able to help you with a unique solution.




Where do you ship from?


All our products are packed and shipped from İstanbul, Turkey. We make them, personally pack them and send them to you with our blessings.




How long will it take for my order to be sent?


If a product you ordered is in stock, we normally pack and ship it within a working day or two. In case of a handmade Mala or custom made item kindly allow us a few extra work days to make it, wrap it and send it to you.




Will I get a Track & Trace code?


Yes of course. We only work with international delivery companies all with great reputations for efficiency and service all over the world including TNT and FedEX. You will receive your track & trace code the minute your order is dispatched.




Can I return or exchange a product?


Yes of course. If you don't like a product you received you are free to return it or exchange it within 14 days as long as its unused. Please get more info below.




Will I get my money back if I return a product?


Yes, once the return is complete we will refund your money with the same payment method you used to pay for it. If you wish to exchange with a different product we will gladly help you with that.





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14 DAYS RETURNS
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Our team was handpicked for their understanding of materials, process and passion. We are always willing to share our deep knowledge and understanding of our products.

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